Refund policy
We appreciate your support for MERAKI Antwerp. Our aim is to ensure your complete satisfaction with our products. If, however, you find the need to return an item, please read our refund policy below:
14-Day Return Policy:
You have 14 days from the date of receiving your item to request a return.
Eligibility for Return:
For your item to qualify for a return, it must meet the following criteria:
It must be in the same condition as received, unworn and unused.
The item must include all tags and be in its original packaging.
A proof of purchase, such as the receipt, must accompany the return request.
Initiating a Return:
To initiate a return, please contact us at hello@merakiantwerp.com. Ship returns to the following address: Pandstraat 9, 302, 2000 Antwerpen. Please note that returns sent without prior authorization will not be accepted.
Return Shipping and Instructions:
Once your return is approved, we will provide a return shipping label and detailed instructions on how and where to send the package.
Damages and Issues:
Upon receiving your order, please inspect it thoroughly. Contact us immediately if there are any defects, damages, or if you have received an incorrect item. We'll promptly assess the issue and ensure it is resolved satisfactorily.
Exchanges:
For a swift exchange process, we recommend returning the item you have. Upon acceptance of the return, proceed to make a separate purchase for the desired item.
Refund Procedure:
Upon receipt and inspection of your return, we will notify you regarding the approval status of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Kindly note that the processing time by your bank or credit card company may affect the actual refund timeline. If more than 15 business days have elapsed post-approval, please contact us at hello@merakiantwerp.com.
For any further inquiries or concerns regarding our refund policy, please feel free to reach out to us.
Your satisfaction is of utmost importance to us.
Love
- MERAKI Antwerp
14-Day Return Policy:
You have 14 days from the date of receiving your item to request a return.
Eligibility for Return:
For your item to qualify for a return, it must meet the following criteria:
It must be in the same condition as received, unworn and unused.
The item must include all tags and be in its original packaging.
A proof of purchase, such as the receipt, must accompany the return request.
Initiating a Return:
To initiate a return, please contact us at hello@merakiantwerp.com. Ship returns to the following address: Pandstraat 9, 302, 2000 Antwerpen. Please note that returns sent without prior authorization will not be accepted.
Return Shipping and Instructions:
Once your return is approved, we will provide a return shipping label and detailed instructions on how and where to send the package.
Damages and Issues:
Upon receiving your order, please inspect it thoroughly. Contact us immediately if there are any defects, damages, or if you have received an incorrect item. We'll promptly assess the issue and ensure it is resolved satisfactorily.
Exchanges:
For a swift exchange process, we recommend returning the item you have. Upon acceptance of the return, proceed to make a separate purchase for the desired item.
Refund Procedure:
Upon receipt and inspection of your return, we will notify you regarding the approval status of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Kindly note that the processing time by your bank or credit card company may affect the actual refund timeline. If more than 15 business days have elapsed post-approval, please contact us at hello@merakiantwerp.com.
For any further inquiries or concerns regarding our refund policy, please feel free to reach out to us.
Your satisfaction is of utmost importance to us.
Love
- MERAKI Antwerp